1.1 Return Conditions

- The product has to buy from our store (Transaction invoice or Shipping label and Proof images is required)
- The return/refund policy only applies to the wrong, damaged or defective product.
- All items must be returned in their original condition; it is new, unworn, or unused in their original package, including packaging materials, blanked warranty card, booklet, accessories (if any).

We will not accept the return/exchange request in the following cases:
- Changing the decision.
- The used products.
- Losing the attached accessories.
- Size/color is correct as of the original order
- The product is an attached gift.

Note: The return request must be the consent of the store representative.

2.3. Return guideline

You have to send us the proof showing the product is wrong, damaged, or defective (video, photo...) within 5 days of receiving the package, including the shipping label, to our email address support@kanrujapan.com so we can check the information and find a solution for your case.
Please note that we will not accept to solve cases when the customers return the goods by themselves without the shop's guidance and approval

In case both sides reach the agreement, the return's package will be shipped via the shipping agency (recommend: USPS or UPS or DHL) including the tracking number. The customer will pay for the returning fee. We will not be responsible if the package is lost or damaged on its way back. After we received the package, if it meets the full conditions above, we will refund the order value back to your account in the next 5 – 7 working days.

You need to send us the transaction invoice or the proof showing you bought our products. The shipping fee will not be refunded.